Glenroyd Medical Family Practice (established 1951)
We offer a full general practice service and run specialist clinics in chronic disease management. There is also a Pharmacy at both surgeries. The Practice boundary extends from South Shore to Anchorsholme and inland.
If you require medical advice when the surgery is closed, please dial 111 or alternatively if it is a medical emergency, please dial 999.
Electronic Prescription Service (EPS)
The practice has now started to send prescriptions electronically. EPS is a new NHS Service which allows you the chance to change how your GP sends your prescriptions to the place you choose to collect your medicines or appliances from.
What does this mean for you?
- If you collect your repeat prescriptions from your GP, you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose saving you time.
- You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
- You may not have to wait asl long at the pharmacy as there will be time for your repeat prescription to be ready before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
- do not want to go to your GP practice every time to collect your repeat prescription
- collect your medicines from the same place most of the time or use a prescription service
It may not be if you:
- do not get prescriptions very often
- pick up your medicines from different places
How can you use EPS?
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
- a pharmacy
- a dispensing appliance contractor
Ask any pharmacy or dispensing appliance contractor that offers EPS to add your nomination for you.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you do not want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination, speak to your pharmacist or dispensing appliance contractor that offers EPS. Tell them before your next prescription is due or your prescription maybe sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you have forgotten who you have nominated ask them to check this for you.
For more information visit www.hscic.gov.uk/epspatients
Friends and Family Test in General Practice
From 1st December 2014. it is a contractual requirement that all GP Practices undertake the NHS Friends and Family Test (FFT).
The Friends and Family Test is a feedback tool that supports the fundamental principle that people who use NHS Services should have the opportunity to provide feedback on their experience that can be used to improve services. It is not a traditional survey, it is a continuous feedback loop between patients and practices.
The primary aims of the FFT are to:
- gather useful feedback from people who use services that can be fed directly to staff that provide their care, in a simple format, in near real time
- identify areas where improvements can be made so practical action can be taken
- inform current and prospective patients about the experiences of those who use the practice service
The FFT is anonymous and we welcome any feedback that you wish to give the Practice. if you do not wish your anonymous comments to be shared, please let us know.
Please complete the Friends and Family Test, which is at the bottom of the page, under online services, "let us know what you think about the services we offer".
The practice would like to apologise for the increased waiting times to see a doctor. The practice has seen a reduction in their staffing levels and we are working to remedy this.
Click here to access Patient Access for online appointments and prescriptions
Send us your comments
Is there anything about the practice you particularly like? What do you think could be improved or changed? Fill in our feedback form and let us know
We aim to treat all our patients courteously and in complete confidence. We feel it is important you know who you are speaking to, so our Practice staff wear a name badge and identify themselves on the telephone.
The Practice undertakes training of medical students. This means each medical student spends 8 weeks with us in order to gain the experience they need in general practice. The qualified Doctors spend 4-18 months with the Practice undertaking further training. As we mentor medical students, your medical records may be used for educational purposes with your consent. As a consequence we ask patients registering with us to sign a consent form giving permission for their records to be used in this way. You may also occasionally be asked if you would allow a medical student to be present during your consultation with your GP. You may refuse without affecting your care at the Practice. We undertake non NHS services such as private medicals.
(Site updated 01/11/2016)